(This number accepts collect calls.)Ĭonsolidate all your credit card and loan payments to one place where they can be managed. Who should I call if I have issues while traveling?Ĭall our Contact Experience Center team at 855.855.8805, or internationally, call 503.644.4034. Go ahead and submit it with today’s date as your start date. I’m already traveling, is it too late to put on a notice? Yes, anytime you travel outside your normal day-to-day living area a Travel Notification is recommended. Should I send a Travel Notification if I’m traveling within the United States? Please send us a secure message if you need to modify or cancel a travel alert. If you have any questions or concerns, please send us a secure message. Any subsequent Travel Notifications placed before the first one has completed will overwrite any existing notifications. Note: Only one Travel Notification can be placed. If there is a short (a day or two) return period before going to a new location, we recommend grouping it all as one trip. You can submit a travel notification for a trip for up to two months in duration. Should you need to submit multiple travel notifications please send us a secure message. If you place a second travel notification it will override the previous one. You may only create one active travel notification at a time but it can be applied to all your First Tech credit cards. How will I know my Travel Notification request was processed?Īn email will be sent to the email address we have on file, confirming we received the request.Ĭan I submit multiple Travel Notifications? Which cards are eligible for Travel Notifications?Īll eligible First Tech credit cards, except for business cards. During those travel dates, we will keep an eye on your card but won’t deny any transactions coming from your travel location. Traveling to across state? Or to another country? Give us a heads-up, so we don’t block your travel purchases. No, the card will show up in the mobile wallet, but authorizations will be declined. Will a locked card work in my mobile wallet? If you suspect fraudulent charges or you’re certain you’ve lost your card, please proceed to the “Replace Card” feature. We recommend you lock your card for temporary misplacement.
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No, please dispute the transaction in Online Banking, and then we will block the card and send you a new card. Should I lock my card if I see an unauthorized transaction? Once your card is unlocked, you may resume transactions and payments. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments and refunds to post to your account. Within minutes, you'll see the card appear locked. Which cards are eligible for this feature in Online and Mobile Banking?Īll First Tech debit and credit cards are eligible, except for business cards. Found your card two hours later under the car seat? No problem. Did you misplace your card? Worried about unauthorized transactions? It takes two clicks to lock your First Tech card to stop future transactions.